Bookings are made and accepted only on the following conditions.

1. Agreement

1.1 The owner is solely responsible for providing accommodation and for the safety of all guests and /his/her invites (jointly known as Holidaymakers).  Ashford Farm Cottages accepts no responsibility for personal injury to, or death of, and holidaymakers, or loss of consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such as personal injury or deaths  abused by the negligence or wilful default of Ashford Farm Cottages.

1.2 This agreement is made on the basis that the property (the property) is to be occupied by the holidaymakers for a holiday as mentioned in the housing act 1988 Schedule 1 paragraph 9 and the holiday makers acknowledge that the tenancy agreement is not an assured tenancy.

1.3 Booking your request to occupy the property for the rental period as made via our website (ashfordfarmcottages.co.uk), phone or by any other means

1.4 Booking confirmation, the confirmation email sent by us to you confirming the agreement for you to occupy the property during the rental period.

1.5 Security deposit is to be paid by you.

1.6 The Lead Guest is the person on the booking form. 

2. Ashford Farm Cottages Role

2.1 Ashford Farm Cottages owns the property.

2.2 Ashford Farm Cottages accepts no responsibility for personal injury, death or any guests or any loss or damage to their person  or belongings (except where caused by our negligence).

3. Booking and Payment

3.1. By Submitting a Booking. You can confirm that you have fully read, understood and agreed the Terms and Conditions.

3.2. You must be over 21 years old when you make your Booking.

3.3. Booking deposits are non-refundable in the event of cancellation for any reason and we strongly recommend you take out the appropriate insurance to cover yourself in the event of cancellation.

4. Cancellation Policy   

4.1 Cancellation By Us

We reserve the right to cancel your booking if full payment has not been received by 12 weeks prior to your arrival or by such other dates as we specify in writing. We strongly recommend that cancellation insurance is taken out for all bookings.

In the event of the property becoming unavailable due to a problem with the property or its facilities or for any other reason.  We have the right to cancel the booking by notice in writing to you and all sums paid by you will be refunded. 

We will endeavour to only cancel your booking if it is unavailable for reasons beyond our control such as flooding or structural problems. 

4.2 Cancellation By You

In the event of a cancellation made by you, you must notify us in writing as soon as possible.  Any payments made prior to the date of cancellation are non-refundable. If the booking is cancelled by you prior to the date which is 12 weeks before the rental period is due to begin, you will not be obliged to pay the remaining balance.  

Cancellations received exactly twelve weeks from the check-in date, must be made before 12 noon.

Please note, we cannot cover you for illness/isolation or if part of your group cannot come, including any epidemic / pandemic or Covid related illness.

For these reasons, we strongly advise you and your fellow guests to take out comprehensive travel insurance to protect yourselves.

4.3 Covid Related Cancellations 2021

Should your 2021 holiday be disrupted by government COVID-19 restrictions, please be assured that you will not lose the value of your booking. Any new bookings made after 5th January 2021 with a 2021 arrival date will now be covered by one of the following options

4.3.1 Simply Move Your Booking To 2022. If you made a new booking after the 5th January 2021 for a 2021 stay, you can move your booking to the same break next year (Subject to availability) If you have made a booking in 2020 and need assistance please email us with your booking reference.

4.3.2 Transfer to a later date in 2021.  We will do our best to help you move your booking to a later date in 2021, subject to availability. If the cost of your new date falls into a higher season than your original booking, then you will need to pay the difference. If it is in a lower season, we will refund you the difference. 

4.3.3 Defer Your Dates. We appreciate that peoples lives are tricky and organising stays can be challenging at the best of times. If you know you still want to stay with us but you just can't commit to a date yet, then you can defer your booking. We will hold your payment against your account and you can put this towards a new booking. 

4.3.4 Refund. We will offer a refund if the UK is to go into Full National Lockdown when you are due to arrive. Please note we will contact you when we have the latest updates on travel if your booking will be affected. Any refunds will be made after the departure date of booking. 

If you have any further questions around our book safe promise please don't hesitate to contact us on info@ashfordfarmcottages.co.uk

5. Travel Insurance

5.1. We recommend that you take out a comprehensive cancellation Insurance that covers UK self-catering holidays due to situations such as adverse  weather, ill health and bereavement and pandemics. Please pay special attention to our Cancellation Policy (above).

6.0. General

Ashford Farm Cottages may revise these Terms and Conditions at any time.

6.1. Any changes to your booking are at the sole discretion at Ashford Farm Cottages

6.2. These terms are governed by English Law.  You agree to submit to exclusive jurisdiction of the English Courts

7.0. Events Outside Our Control

7.1. Ashford Farm Cottages will not be liable or responsible for any failure perform, or delay performance of, any of our obligations under these terms that are caused by an event outside of our control.

7.2. An event outside of our control means any act or event beyond our reasonable control, including without limitation, actions or omissions the owner (including but not limited to cancellation or failure to provide access to the property) strikes, lockouts or other industrial action by third party, civil, commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosive, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster, or failure of public or private telecommunications networks, power network, water supplies, local building works or road works, transport interruptions, delays or cancellations. 

8.0. Complaints and Compensation

8.1. Should you wish to make a complaint during the rental period.  You should notify us of any such complaint promptly, so that every attempt can be made to rectify the situation whilst you are on site.

8.2. All complaints should be made whilst on the property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended.